Stripe and card payments
What Stripe asks for, what each status on the Payments screen means, and where your money goes.
How it works
Section titled “How it works”- Stripe is the company that charges the card. OrangeSlice Athlete does not hold your money.
- You get your own Stripe account. Families pay you directly, and Stripe pays out to your bank account.
- You can sign in to Stripe any time at dashboard.stripe.com to see payments and payouts, or to change your bank account.
- Card payments are for businesses in the United States.
To connect, follow Get paid by card in the setup guide.
What Stripe asks for
Section titled “What Stripe asks for”This is Stripe’s list for a US business taking card payments, from Stripe’s required information page. Stripe decides it and can change it.
| Stripe asks for | Notes |
|---|---|
| Your type of business | An individual or sole proprietor, or a company such as an LLC |
| Your legal first and last name | As on your tax return |
| Your email and phone | |
| Your date of birth | |
| Your home address | A PO box is not accepted |
| The last 4 digits of your Social Security number | Stripe can ask for all 9. With no SSN, an ITIN works. Stripe’s explanation |
| Your industry | Pick the closest to sports or fitness instruction |
| Your website, and what you sell | Your OrangeSlice Athlete page address works once it is published. See Stripe’s website checklist |
| The name families see on their card statement | At least 5 characters, close to your business name |
| A customer support phone number | Families call it if they do not recognize a charge |
| Your bank account | Routing and account numbers, for payouts |
| Companies only: legal business name, business address, and EIN | The name must match IRS records exactly |
Stripe may also ask for a photo of your ID. See which documents Stripe accepts.
What each status means
Section titled “What each status means”The badge beside Your Stripe account on the Payments screen:
| Badge | What it means | What to do |
|---|---|---|
| Not connected | You have not started | Tap Connect Stripe |
| Not active yet | Your Stripe account exists, but the form is not finished | Tap Continue on Stripe |
| Stripe needs more information | Something is missing or could not be checked | Tap Continue on Stripe and finish what is listed |
| Stripe is still reviewing | You are done. Stripe is checking your details | Wait. This can take a day or two |
| Ready to take payments | Families can pay by card | Nothing |
| Stripe declined this account | Stripe will not open the account | Contact Stripe support |
| Switched off by Stripe | Stripe has paused the account | Sign in to Stripe to see why |
What the list means
Section titled “What the list means”While Stripe is waiting for something, the Payments screen lists it using Stripe’s own technical names. In plain words:
| The list says | It means |
|---|---|
identity.entity_type |
Your type of business |
representative… or individual… given_name, surname |
Your legal name |
…date_of_birth… |
Your date of birth |
…email, …phone |
Your email and phone |
…address… |
Your home address |
…id_numbers.us_ssn_last_4 |
The last 4 digits of your Social Security number |
configuration.merchant.mcc |
Your industry |
defaults.profile.business_url |
Your website |
defaults.profile.product_description |
What you sell |
configuration.merchant.statement_descriptor… |
The name on card statements |
configuration.merchant.support.phone |
Your customer support phone |
external_account |
Your bank account |
identity.attestations.terms_of_service… |
Agreeing to Stripe’s terms |
identity.business_details… |
Your company’s name, address and EIN |
You do not type any of these names anywhere. Tap Continue on Stripe and Stripe asks for each one in plain words.
- OrangeSlice Athlete’s fee is a percentage of each payment. Your rate is on the Payments screen under What this costs, with an example.
- Stripe’s processing fee is charged by Stripe, separately. For US cards paid online it is 2.9% + 30¢ per payment as of October 2026. See Stripe’s pricing.
Payouts
Section titled “Payouts”Stripe sends your money to your bank account on its own schedule. Stripe says the first payout usually arrives 7 to 14 days after your first payment, and later ones are faster. See Stripe’s payouts page, or look under Payouts in your Stripe dashboard.
Refunds
Section titled “Refunds”On the Payments screen, under What you’ve earned, tap Refund beside a payment. The money goes back to the family, and the credits it bought are taken off their balance. Sessions they already took with those credits show as owed.
If a family disputes a charge
Section titled “If a family disputes a charge”A dispute is when a family asks their bank to reverse a charge. The payment shows as Disputed on the Payments screen. You answer it in your Stripe dashboard. See how disputes work.
Before Stripe is ready
Section titled “Before Stripe is ready”- Families can see your plans but cannot buy them.
- A first visit you charge for is paid to you at the visit.
- Scheduling, booking and attendance all work as usual.