When something goes wrong
Links that will not open, trouble signing in, Stripe that will not finish, and other snags.
Signing in
Section titled “Signing in”My welcome link says it has been used, or has expired. The link works once, for 14 days. If you already chose a username and password, sign in with them at app.orangesliceathlete.com. If you did not, ask OrangeSlice Athlete to send your welcome again.
I forgot my password. There is no “forgot password” link on the trainer sign-in yet. If you added a passkey, tap Sign in with a passkey. If not, contact OrangeSlice Athlete.
The username I want is taken. Usernames are shared by everyone on OrangeSlice Athlete, trainers and families alike. Add your business name or a dot, like “jordan.northside”.
Getting started
Section titled “Getting started”I only see “Your standard set” and cannot get to my Dashboard. The Dashboard opens once you have at least one test. Tap + beside a test, then Done.
My session times are an hour or two off. Every account starts on Chicago time. Set yours under Settings › Credits & time › Timezone.
I cannot find Plans, Payments, Inquiries, Messages or the Assistant. They are in the list at the bottom of the Dashboard, under your day.
Stripe
Section titled “Stripe”Payments says “Card payments aren’t switched on for this deployment yet.” Card payments are not available on your account yet. Contact OrangeSlice Athlete.
I tapped Connect Stripe and nothing opened. That is expected. The button changes to Continue on Stripe, and that second tap opens Stripe.
It says “Stripe needs more information”. Tap Continue on Stripe and finish what is left. The Stripe reference explains the list.
It has said “Stripe is still reviewing” for days. Sign in at dashboard.stripe.com to see if Stripe is waiting on you, or contact Stripe.
Your public page
Section titled “Your public page”The Publish button says “things first”. Tap it. The checklist lists what is missing, and tapping a line takes you to it.
I changed my page but visitors still see the old one. Changes save by themselves but go live only when you tap Publish changes.
My address shows “coming soon”. The page is not published. See Publish and share your page.
Families and inquiries
Section titled “Families and inquiries”A family says they sent an inquiry, but I do not see it. Open Inquiries from the Dashboard and look under Started and Filtered. Under Started, they have not finished the questions: tap Send the link again, or call them. Under Filtered, it was held as possible spam: accept it the same way.
A family I accepted says there is nothing to book. There are no open assessment times. Add one: see Put sessions on your schedule.
A family’s invitation link has expired. Open the parent’s record (or the athlete’s, if they are an adult) from Athletes, and send a new invitation under Portal access.
A family did not get the email. Ask them to check spam. The invitation also shows a link you can copy and send yourself.
The assistant
Section titled “The assistant”Claude says the sign-in has expired. The connection lasts 30 days. Connect it again from Dashboard › Assistant, the same way as the first time.
Claude’s sign-in page will not accept my password. It wants your OrangeSlice Athlete username and password, not your Claude one.